FAQ's
1. Where do you ship?
We offer worldwide shipping. No matter where you are, you can enjoy the comfort of CHILLBUDDY®.
2. How long does shipping take?
Orders are processed within 24–48 hours, and delivery typically takes 7–14 business days, depending on your location.
3. Will I receive a tracking number?
Yes. You’ll receive a tracking number via email within 24 hours of placing your order so you can follow your package every step of the way.
4. Are there any hidden fees or customs charges?
No. We cover all customs duties and import taxes, so there are no hidden fees when your order arrives.
5. Can I cancel or change my order?
If your order hasn’t been processed yet, we’re happy to help with changes or cancellations. Contact us as soon as possible at getchillbuddy@outlook.com.
6. What is your return policy?
We accept returns on unused items within 14 days of delivery. For more details, please reach out to our support team.
7. How do I care for CHILLBUDDY® products?
Most of our items are machine washable. We recommend washing in cold water on a gentle cycle and tumble drying on low. Avoid bleach and ironing.
8. How can I contact customer support?
You can reach us by email at getchillbuddy@outlook.com or by phone at +39 344 5555555. We’re available Monday to Friday, 9 AM – 5 PM CET.
Still have questions? Feel free to contact us—we're here to help!